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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Upgraded the subscription for the wrong account

    Asked by crisvu on March 27, 2017 at 04:57 PM

    We have recently provided payment from a monthly 19/month to an annual account.  For some reason this was applied to this level, and not the top level OCZ account holder.  Now we get a message about our main account not having space.  The main level account holder is van.tran@taec.Toshiba.com

     

    How do we transfer the payment from this account to the main level account so that we no longer have this particular issue?  We don't understand why this is a problem and would appreciate the correct fix so that we can once again use this service.

    thanks,

    Joel Robertson

    Director Technical Services

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    JotForm Support

    Answered by jonathan on March 27, 2017 at 08:41 PM

    Hi Joel,

    What we can do is cancel the payment made to the username crisvu  and then issue the full refund of the amount. Then you can just upgrade again the correct account/username which is OCZ

    It is not possible to transfer the subscription payments from one account to another. So this will be the process that will fix the wrong payment.

    Please confirm that you want to proceed with the cancellation of the payment for the wrong username.