Jotform Page Errors on Mac OS X El Capitan

  • torreszach
    Asked on March 27, 2017 at 6:05 PM

    Hey guys,

    So I was testing my website on different firmwares and my website froze and recorded thousands of errors when I inspected the source. My website is hosted by Wix and I used an embed plugin for my jotform forms. That wasn't working, so I switched my plugin to HTML code and inserted the form code for dreamweaver onto my site, but that still didn't work. 

    I know it's a large form but I don't understand why it's not working. Any help is appreciated. Website is http://www.accustomdesigns.com/quote and the form is https://form.jotform.us/63447440386157 

     

    Thanks,

    Zach

    Page URL: https://form.jotform.us/63447440386157
  • jonathan
    Replied on March 27, 2017 at 9:42 PM

    Hi Zach,

    I was also having issue loading the form on your website using my Windows 10 OS and browser.

    Jotform Page Errors on Mac OS X El Capitan Image 1 Screenshot 40

    Jotform Page Errors on Mac OS X El Capitan Image 2 Screenshot 51

     

    So the issue was not only specific to the system, OS and browser you mentioned.

    However using only the form own URL did not show the same issue. The form load on the browser just fine.

    Jotform Page Errors on Mac OS X El Capitan Image 3 Screenshot 62

     

    I was not able to identify which embed code you used on the form since the website was not loading properly.

    What I suggest you try for now is to re-embed the form on your website using instead its iframe publish code. See if this options resolve the loading issue as well.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Let us know if this process did not resolve the issue.