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  • Profile Image

    Email out - weird characters

    Asked by Tina_M_Clark on March 27, 2017 at 06:22 PM

    Hi

     

    I have an invoice emailing out set as an email once the form I have built is complete. 

    There are these  2 really weird characters showing up when people on windows 10 computers use the form - but they are not there when I see this form on a Mac computer. 

    Help please... 

     

    Many thanks

    Tina

     

     

    Page URL:
    https://form.jotform.co/70748400116853

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 27, 2017 at 10:19 PM

    I cloned your form and I was able to replicate the issue on my end. I also received the Tax invoice email with the weird characters like what you have mentioned.

     

    I also checked the email settings and I found out that the characters are in the email body. You can remove this characters so that it won't show up on the email notification.

    Regards.

  • Profile Image

    Answered by Tina_M_Clark on March 27, 2017 at 10:45 PM
    Hey Chriistian
    This is my view of that page - in Jotform V4 - on my Mac computer - I don’t see those in the body at all ( or I would have simply removed them)
    Screen shots of both in the program and then of the form when it arrives as an email on my MAC computer.
    You must be on a windows computer to see them. I don’t have access to a windows computer as all of them in our house at Mac’s.

    Its really weird….
    This form goes live tomorrow so hoping to sort this…
    Bye 4 now
    Tina
    Yours in writing,
    T. M. Clark
    www.tmclark.com.au
    www.cyaconference.com
    T.M.Clark - Author of Contemporary Africa Suspense/Adventures.

    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 27, 2017 at 11:54 PM

    Hi,

    Yes, I am using a windows computer that's why I can see the weird characters. I have now removed it from your form. Kindly check it.

    Let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by Tina_M_Clark on March 28, 2017 at 12:45 AM
    Hey Chriitian
    You are a JEM - THANK YOU for removing those for me - much much appreciated!
    Bye 4 now
    Tina
    Yours in writing,
    T. M. Clark
    www.tmclark.com.au
    www.cyaconference.com
    T.M.Clark - Author of Contemporary Africa Suspense/Adventures.

    ...