Why is the PDF link showing error 404

  • schwingep
    Asked on March 27, 2017 at 6:34 PM

    When I received a registration form today, it had a link for a resume upload in PDF or word format. When I clicked the link in the completed form I received the following error message

     

    404 Not Found : /jufs/schwingep/70436968692168/366402141250871800/Vince.Flores_Resume.pdf

     

    Please advise

     

    Thanks

    PS

    Page URL: https://www.jotform.us/uploads/schwingep/70436968692168/366402141250871800/Vince.Flores_Resume.pdf
  • Chriistian Jotform Support
    Replied on March 27, 2017 at 11:47 PM

    I was able to see the error on the link you have provided. However, I cloned your form and test your form with an uploaded PDF file. I was able to download the PDF without an issue.

    Perhaps the issue is the user fails to upload the PDF before submitting your form? If that's the case, can you please ask them to re-upload and make sure that it was successfully uploaded before submitting your form?

    Let us know if you need further assistance.
    Regards.