What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My IP is blocked. help!

    Asked by Randal  on March 27, 2017 at 06:51 PM

    hi team,


    my account admin@sgads.com.au

    hasbbeen blocked and also my IP address.


    i need this back up and running asap for an invitation.

    please help me. 





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    Answered by Ian on March 27, 2017 at 11:23 PM

    Your account status is autosuspended. Your form is asking sensitive information like Credit Card Information. This is a violation of our terms of use. I had reactivated your account but you need to immediately delete the fields asking for Credit Card Information or you can delete the whole form. Your account might be suspended again if you don't do this immediately.

    To Integrate payment option with the form please follow the instructions provided at https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm