What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Back and Next Buttons are not working!

    Asked by susananita on March 27, 2017 at 09:05 PM

    As per the question, the form "back" and "next" buttons are not working on the live form!

    Page URL:

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    JotForm Support

    Answered by Chriistian on March 28, 2017 at 01:24 AM

    I checked your form and I was able to replicate the issue. The next and back button are not working on your form. Can you please try re-adding the Page Break on your form and clear your form's cache and browser's cache and see if this works?


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    Answered by susananita on March 28, 2017 at 05:46 AM

    Hello, This didn't solve the problem. The button are still not working. 

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    JotForm Support

    Answered by AIDAN on March 28, 2017 at 06:23 AM

    Hi, I could replicate your issue with both the form you kindly mentioned and a clone I created.

    I am escalating this so that our developers could look into it. You will be notified of any progress via this thread.

    Apologies for the inconvenience and thank you in advance for your understanding and patience.

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    JotForm Support

    Answered by AIDAN on March 28, 2017 at 06:53 AM

    Our developers have fixed the issue. Please check again and get back to us if the problem persists. Thank you in advance.