What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where did my data go?

    Asked by Jennifer  on March 28, 2017 at 12:00 AM

    I had 4 forms I used a couple of times last year. Today when I logged in, they are not there. I checked under archived and deleted forms too. They were well within the limits of a free account. Where did they go?

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    JotForm Support

    Answered by John_Benson on March 28, 2017 at 03:06 AM

    I checked your account and it has 4 forms. I checked the forms and it is currently disabled. Please login to your account and enable them if you want to use it. Here's how:

    1. Open your form and go to the Settings page.
    2. Select the Form Settings tab.
    3. Under the Form Status drop down menu, select the Enable option.

    Do this guide to all your forms. If you're referring to a different form, please provide the form direct link or website where the form is embedded so we can investigate it further.

    Thank you.