What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When will upgrade take effect?

    Asked by Nutrifaster on June 29, 2012 at 02:29 AM

    Hi im a developer for a company called Nutrifaster and  have been doing many submittals for them to test the forms. I just noticed im bumping up against the 100 submittal per month limit......ive only got 2 left! Even so this site is already in production so i am afraid of customers being refused service and  impacting the business if i hit the limit.

    Our business manager told me this morning he upgraded to premium.  When will this take effect?  Need immediately so i dont have customers being refused!!  The account name is Nutrifaster.

    Appreciate any help you can give. thanks!

    Roscoe Louie

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    JotForm Support

    Answered by liyam on June 29, 2012 at 03:00 AM

    Hello Roscoe.  Once successfully subscribed with the proper details, everything should be automatic.  As of checking, I noticed that the username was not entered properly that's why it did not reflect the upgrade on your account immediately. 

    I have manually upgraded your account now.  If you still do not see the updated details, please try to log out and log back in to refresh your browser's cache.

    If you have other questions or concerns, please do let us know.  We'll be more than happy to assist.

    Thank you for subscribing!

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    Answered by Nutrifaster on June 29, 2012 at 03:16 AM

    I see Im nowe upgraded.  Thank you very much for your help! 

    Jotform is awesome.

     

    RL

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    JotForm Support

    Answered by jonathan on June 29, 2012 at 03:37 AM

    Yes, the account was upgraded already. Thank you for updating the post.  =)