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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving submissions to my email

    Asked by otisguy on March 28, 2017 at 01:19 AM

    I have just started to not receive my submissions as someone registers. It is under my jotform submissions if I log in. I have also tried to send multiple tests to check my autoresponder and not received anything

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    JotForm Support

    Answered by Chriistian on March 28, 2017 at 03:17 AM


    I checked the email logs of the email (otis@otisguymountainbikecamp.com) and I can see that the emails are being sent successfully to this email. You can also check your email history if the emails are being sent successfully or not. Here's a guide on How to View All Your Form Email History


    If you still can't receive the email, perhaps it landed in your Spam/Junk Inbox. If that happens, please mark them as not Spam.

    Let us know if you need further assistance.