- plynetserviceAsked on March 28, 2017 at 02:10 AM
I want to try autoresponder function for auto reply a mail to user when user submit a form.
It seems not working. I can make sure my account and password is correct.
or the it a paid function. can you help me to check my setting. Thanks.
Allen YiPage URL:
- CharlieAnswered on March 28, 2017 at 03:42 AM
You need to make sure the "Recipient Email" refers to a valid email field in your form. Upon checking your form, it seems like the recipient is pointing to an incorrect type of field:
類型問題 => Is this an email field?
Please do make sure that the settings in your email alert is correct. Please also check this general guide about email alerts: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings.
I hope that helps.