What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not working?

    Asked by plynetservice on March 28, 2017 at 02:10 AM

    Hello Sir

    I want to try autoresponder function for auto reply a mail to user when user submit a form.

    It seems not working. I can make sure my account and password is correct.

    or the it a paid function. can you help me to check my setting. Thanks.


    Best Regards.

    Allen Yi

    Page URL:

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    JotForm Support

    Answered by Charlie on March 28, 2017 at 03:42 AM


    You need to make sure the "Recipient Email" refers to a valid email field in your form. Upon checking your form, it seems like the recipient is pointing to an incorrect type of field: 


    類型問題 => Is this an email field? 


    Please do make sure that the settings in your email alert is correct. Please also check this general guide about email alerts: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    I hope that helps.