Autoresponder not working?

  • Profile Image
    plynetservice
    Asked on March 28, 2017 at 02:10 AM

    Hello Sir

    I want to try autoresponder function for auto reply a mail to user when user submit a form.

    It seems not working. I can make sure my account and password is correct.

    or the it a paid function. can you help me to check my setting. Thanks.

     

    Best Regards.

    Allen Yi

  • Profile Image
    Charlie
    Answered on March 28, 2017 at 03:42 AM

    Hi,

    You need to make sure the "Recipient Email" refers to a valid email field in your form. Upon checking your form, it seems like the recipient is pointing to an incorrect type of field: 

     

    類型問題 => Is this an email field? 

     

    Please do make sure that the settings in your email alert is correct. Please also check this general guide about email alerts: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    I hope that helps.