What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    Form Builder 4.0: user can not edit the form and form fields

    Asked by candy on March 28, 2017 at 03:55 AM

    Our user named "BondAcademy" has reported us that he can not edit his form in V4 Form Builder.
    Form ID: 50534851196256

    Browser Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.110 Safari/537.36


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    JotForm Developer

    Answered by berkay on March 29, 2017 at 01:41 AM


    As we understand user triggers drag function. We have increased our drag tolerance. This should fix these issues. Could you please get in touch with user and let me know if problem is persisting. 

    Thank you so much.

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    JotForm Support

    Answered by candy on March 29, 2017 at 02:32 AM


    The user was informed and requested a feedback if the issue still persists.