What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    Form Builder 4.0: User can not edit the texts in his form

    Asked by candy on March 28, 2017 at 07:09 AM

    Our user named "bubver" has reported us that s/he is not able to edit the text fields in the form.

    Form ID: 60855524266157


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    Answered by Filasol on March 28, 2017 at 07:26 AM


    my experience is same, I switched back JotForm to v3
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    JotForm Support

    Answered by Rose on March 28, 2017 at 07:36 AM

    I checked FullStory session and consulted with developers. It seems that the user dragged the field first. If you drag a field, the edit properties is not visible. This should be user mistake. Could you please inform and ask user if this issue still persists or not. 


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    JotForm Support

    Answered by candy on March 28, 2017 at 07:51 AM

    Dear @Filasol,

    I have split the thread in order to assist better by our support team as you can find it at the following link: https://www.jotform.com/answers/1104177

    We are going to answer your question at that link.

    Thank you.