What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform Branding is not removed on paid account

    Asked by plekkey on March 28, 2017 at 10:03 AM

    We have a premium account and I have unchecked the option 'Add a JotForm footer to botton...'. However, since today we suddenly have adds under the submit button and the thank you page. See screenshot

    How can I remove these?

    Page URL:
    http://www.plekkey.nl/studiedag/

    Screenshot
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    JotForm Support

    Answered by BJoanna on March 28, 2017 at 12:55 PM

    There should not be "Powered by JotForm" branding under submit button of your form.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

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    JotForm Developer

    Answered by ceren on March 29, 2017 at 06:16 AM

    Hello plekkey,

    We're sorry for the inconveniences. JotForm branding has been removed from your forms. I've checked your forms and it seems everything is fine now.

    If you have any other questions please let us know.

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    Answered by plekkey on April 07, 2017 at 09:41 AM

    Hello,

    I still see the JotForm branding! For example see http://www.plekkey.nl/avondvierdaagse-stadspark/. Also on the thank you page.

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    JotForm Support

    Answered by Rose on April 07, 2017 at 10:41 AM

    We are sorry for this inconvenience. 

    I was informed by the developer that the problem should have been fixed now. I also checked mentioned form and could not see any JotForm branding.