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    Why I'm not receiving submission emails?

    Asked by littti on March 28, 2017 at 10:28 AM

    I have numerous forms on my account that are not sending? Please advise.  The account email is littti@gmail.com

    Page URL:
    http://www.themidweek.com/submit-a-wedding-or-engagement/

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    JotForm Support

    Answered by Nik_C on March 28, 2017 at 01:34 PM

    I checked some of your forms and some emails ended in the Bounce list so that's why you didn't receive the submission email.

    The reason is below:

    1)results@themidweekpublications.com:

    Reason(s) : smtp; 550 permanent failure for one or more recipients (results@themidweekpublications.com:550 "The mail server detected your message as spam and has prevented delivery.")

    2)tim.litt@831web.com:

    Reason(s): SMTP; 550 permanent failure for one or more recipients (tim.litt@831web.com:550 "The mail server detected your message as spam and has prevented delivery.").

    I removed them from the Bounce list so your submissions should go through.

    Also, I checked few of your other emails but they weren't in the Bounce list. Please check this guide on how to prevent such issues.

    Also, you can check this guide on how to check and remove your emails from the Bounce list.

    We're sorry for this inconvenience.

    If you have any further questions please let us know.

    Thank you!