What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can we cancel our subscription?

    Asked by sgtbrown on March 28, 2017 at 10:32 AM

    how do I take my credit card off file, I do not want to be charged for this service any longer?

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    JotForm Support

    Answered by david on March 28, 2017 at 01:29 PM

    All that needs to be done to cancel the subscription is to set your account back to a Free account.  Here is how to do so:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    That will cancel automatic renewal of your subscription.