Additional Users with permission cannot download submissions

Not really a question, but I have had 2 people contact me today that they cannot download the spreadsheets with new submissions. They both have permissions. When I go in and check, I can see the submissions and download the spreadsheet for them. 

 

https://form.jotform.us/61405185606150 

 

https://form.jotform.us/60696374325159 

 

Hello leeanndumas,

Is the issue related to form shared by user "TDAHelpdesk"?

Can you please let me know the email address of the users who is having this issue with? I did check account of user "TDAHelpdesk" and found it have several users.

We will wait for your response.

Thank you!

These were people that I had shared the submissions with so they do not have an account and their email address is not registered with you. I have password protected the submissions and given that and the link to them. They have downloaded from that page multiple times, but were unable to do so today.
Both of them were connected to my account – leeann.dumas@texasagriculture.gov
Lee Ann Dumas
512-463-8899
...

The issue was fixed. Please double check and do get back to us if the issue continues.