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    Additional Users with permission cannot download submissions

    Asked by leeanndumas on March 28, 2017 at 11:43 AM

    Not really a question, but I have had 2 people contact me today that they cannot download the spreadsheets with new submissions. They both have permissions. When I go in and check, I can see the submissions and download the spreadsheet for them. 

     

    https://form.jotform.us/61405185606150 

     

    https://form.jotform.us/60696374325159 

     

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    JotForm Support

    Answered by ashwin_d on March 28, 2017 at 02:48 PM

    Hello leeanndumas,

    Is the issue related to form shared by user "TDAHelpdesk"?

    Can you please let me know the email address of the users who is having this issue with? I did check account of user "TDAHelpdesk" and found it have several users.

    We will wait for your response.

    Thank you!

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    Answered by leeanndumas on March 28, 2017 at 03:45 PM
    These were people that I had shared the submissions with so they do not have an account and their email address is not registered with you. I have password protected the submissions and given that and the link to them. They have downloaded from that page multiple times, but were unable to do so today.
    Both of them were connected to my account – leeann.dumas@texasagriculture.gov
    Lee Ann Dumas
    512-463-8899
    ...
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    JotForm Support Manager

    Answered by Jeanette on March 28, 2017 at 06:12 PM

    The issue was fixed. Please double check and do get back to us if the issue continues.