A payment didn't show up in square

  • jflinner
    Asked on March 28, 2017 at 1:27 PM

    Transaction ID Wmyeg7JELozB19cozQxe2H9eV

    This transaction has not shown up in my square account.

    Page URL: https://form.jotform.us/70757528142156
  • Kiran Support Team Lead
    Replied on March 28, 2017 at 4:15 PM

    We are sorry for the inconvenience this may have caused. As I check the submissions of the form, it looks like the transaction is successful and displaying the payer's info. Unfortunately, the form information is sent to the respective payment gateways to process the payment and we do not handle any payments at our end. We request you to check with Square support with the transaction ID so that they can help you in this regard. 

    Let us know if you need any further assistance. We will be happy to assist.