What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    A payment didn't show up in square

    Asked by jflinner on March 28, 2017 at 01:27 PM

    Transaction ID Wmyeg7JELozB19cozQxe2H9eV

    This transaction has not shown up in my square account.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on March 28, 2017 at 04:15 PM

    We are sorry for the inconvenience this may have caused. As I check the submissions of the form, it looks like the transaction is successful and displaying the payer's info. Unfortunately, the form information is sent to the respective payment gateways to process the payment and we do not handle any payments at our end. We request you to check with Square support with the transaction ID so that they can help you in this regard. 

    Let us know if you need any further assistance. We will be happy to assist.