What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get a copy of the SSAE 16 report from JotForm?

    Asked by Maichue Khang  on March 28, 2017 at 01:41 PM

    Hello. Our organization is having an Audit coming up and we would need to provide them with the SSAE 16 (a data security report) from our 3rd party contractors. Will you be able to email this to me as soon as you are able to locate it?

    Feel free to contact me with further questions. Thank you.

    -Maichue Khang


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    JotForm Support

    Answered by Kevin_G on March 28, 2017 at 04:37 PM

    I will forward your inquiry to our second level, we will get back to you as soon as possible. 


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    Answered by Maichue Khang  on April 04, 2017 at 01:44 PM
    I wanted to follow up about my request to see if JotForm provides the SSAE
    16 report forms? We have an audit coming up and I would like these forms if
    that is available for our use.
    Thank you for your time,

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    JotForm Support

    Answered by david on April 04, 2017 at 03:52 PM

    There has not been any updates as of yet.  I will request an update as to the status of this request.  We will let you know as soon as we have further information.

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    JotForm Support Manager

    Answered by Jeanette on April 04, 2017 at 05:52 PM

    We are currently working in the creation of a page with this and other security related questions.

    Hopefully this will be ready soon.

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    Answered by Maichue Khang  on April 13, 2017 at 10:44 PM
    Would you be able to provide me with a link or a form that you may already
    have that talks about the security of the website for users? I wasn't able
    to find something along that line. It would be helpful if I could be
    provided something available soon.

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    Answered by Ian on April 14, 2017 at 01:37 AM

    As mentioned by our Support Manager , creation of a page with your concern and other security related questions is under progress.

    You will be updated on this thread once it is ready.

    Thanks for your patience.

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    Answered by Maichue Khang  on April 14, 2017 at 10:44 AM
    Yes I know that. I was just wondering if you had other information that I
    was able to use in the mean time for using your services and it's clear
    that you don't.
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    JotForm Support

    Answered by david on April 14, 2017 at 11:59 AM

    The following thread has a bit more information regarding data security:


    As far as the specific request for an SSAE 16 report, that is not something we have available at this time.  We can answer any specific questions you have regarding data security.  Let us know and we will be happy to help.