Square App in Test Mode not Live

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    Asked on March 28, 2017 at 03:16 PM

    We need help! We sold 77 registration fees for an event before realizing that Square was in test mode and not live. Is there a way to process the payments now with the information in Jot or do we have to have everyone REDO their registration and run their card again?

    Please advise.



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    Answered on March 28, 2017 at 06:26 PM

    Unfortunately Test mode versus the Live mode in Square payment is a totally different process. So the completed process in Test mode will not be able to be converted to a live transactions.

    You will need to redo the submissions with the integration in Live mode.

    Let us know how we can be of further assistance.