What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I over quota?

    Asked by arep4u on March 28, 2017 at 03:35 PM

    Hello,

    My form says it has reached its quota, but I have only had 14 submissions this month and have removed the payment option. Please help

    Thank you,

    Heather Miller

    Page URL:
    https://form.jotform.com/70245033145142

  • Profile Image
    JotForm Support

    Answered by Jim_R on March 28, 2017 at 06:29 PM

    Hello Heather, what you reached is the Receive 10 Payments (monthly) limit on the Free Plan.

    As of now, you're already at 11 payment submissions received. You may confirm this by going to your Account's Usage page.

    There are 2 ways to approach this:

    1. Either upgrade to any of our paid plans to remove that limit altogether. With any paid plan, you're only limited by the number of monthly submissions per month (regardless if payments were involved or not).

    Bronze = 1000

    Silver = 10000

    Gold = 100000

    (Free = 100 normal submissions / 10 payment submissions)

    Related guide: How-to-Upgrade-My-Account 

    2. Or just wait for the limits to be replenished on the 1st day of each month.

    In case you're wondering "what's the difference?" - A submission is considered to be a "payment" when you have a Payment Field added to one of your forms and a successful payment has been processed.