What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Theme Designer not loading

    Asked by teledynamics on March 28, 2017 at 03:41 PM

    My theme designer is not loading. All I see is the loading splash page (orange with text). I've tried using multiple browsers and multiple computers.

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    JotForm Support

    Answered by david on March 28, 2017 at 06:38 PM

    I checked the theme designer and I am able to create new themes:

    Let us know if you are still unable to create/edit themes on your end and we will take another look.  As far as I can tell though, it should be working at this time. 

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    Answered by teledynamics on March 29, 2017 at 09:56 AM

    I'm still not able to access the theme builder. I just see the splash page. Could there be an issue with my account?

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    JotForm Support

    Answered by david on March 29, 2017 at 11:36 AM

    I checked again in a few different browsers and I was able to create a new theme in each one:

    If this is still not working on your end, let us know and we can look into this further.  From my testing though, it looks to be working.