What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are some uploaded files not appearing in my dropbox?

    Asked by davidslavick on June 29, 2012 at 01:14 PM

    I have been having to submit documents multiple times which has been pushing against our premium quota because documents that have been successfully uploaded do not show up in my dropbox. The submission is recorded in the excel sheet but it is not properly uploaded.

    Page URL:

  • Profile Image

    Answered by jeanettebmz on June 29, 2012 at 04:23 PM

    Hello David

    I have made a clone of your form here

    But I was not able to replicate the issue.

    Below see the notification in my gmail :

    I also got the file along with the notification in my dropbox account


    Please remove the integration and  try it again. Also, clear your browser's cache and let me know if the problem still persists