Sub user can't view shared folders on mobiles and tablets, except on desktop

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    AlphaBESTEducation
    Asked on March 28, 2017 at 04:15 PM

    Hello, 

    I have two sub-users (kclark@alphabest.org and cgardner@alphabest.org, that I know of) who can't view shared folders or forms from their iPads. They're trying to view the shared folders and forms through the web browser on their iPad not the app. However, they can both view the shared folders/forms by using a desktop just not on their iPads. 

    This is kclark@alphabest.org on her iPad, not sure/don't see any shared folders:



    kclark@alphabest.org on the web browser: 

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    EltonCris
    Answered on March 28, 2017 at 07:29 PM

    Thanks for reporting. I was able to reproduce the problem.

    I believe this has something to do with the responsive style of the "My Forms" page.

    I have now escalated this to our developers for a resolution. You will be informed here once this is resolved.

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    AlphaBESTEducation
    Answered on March 29, 2017 at 10:34 AM

    Thank you.

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    AlphaBESTEducation
    Answered on April 13, 2017 at 09:46 AM

    Any new information on this issue? 

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    Kiran
    Answered on April 13, 2017 at 11:45 AM

    Unfortunately, there is no update yet on this issue. I see that the issue is already assigned to one of our developers. Once we have any news in this regard, you'll be posted here.

    Thank you for your patience and understanding.