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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Frustrating trying to edit what is sent back to me

    Asked by robertjp on March 28, 2017 at 04:44 PM

    How come my form (newly revised and saved) looks like the old version I had when I get a form completed and sent back?? The newer version appears but the old one is sent back to me? I cant find where I can adjust what fields are sent back and why should I have to? Cant the form be sent back to me exactly as I have it in for customers to fill out? Thanks Bob

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    JotForm Support

    Answered by EltonCris on March 28, 2017 at 07:54 PM

    Just to clarify, you're seeing the old form when it was sent back to you?

    Are you referring to the email template or the form? I'm asking because your form stays the same whenever you open it.

    If you are referring to the email template, I'd suggest recreating your email notification. Delete the existing notifications and create a new one.


    If this is not what you mean, kindly give us more clear details about the old form you mentioned.