What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I add a (x) (close window) button in my lightbox/popup form?

    Asked by ANDROSS on March 28, 2017 at 04:56 PM

    Hi there,

    I just created a popup form using the Starter (free) account and I'm very impressed. However, I want to be sure that my users can close the popup form if they choose to ignore it.

    Also, if the form has already been filled out, it'd be nice if it didn't pop up again for the user.

    I saw at 2:50 in the instructional video (" rel="nofollow noopener">https://) that there's a way to chose when to show the popup, but I do not see such options when I'm logged in to my Jotform account.

    May you please help me to ensure the popup form I embed on my website can be closed and not frustrate my users? My plan is to embed it so it appears as soon as they access our website. Here's an example for you of what I'd like to do: https://www.graybarcanada.com/

     

    Thank you!

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    JotForm Support

    Answered by Mike on March 28, 2017 at 08:55 PM

    Our Lightbox pop-up embedding option has the close window X icon. You can also enable the 'Open on Page Load' option.

    There is no built-in option which can show the lightbox only when the user visits your website the first time on a specific browser session, but it might be achieved with a bit of custom scripting.

    Auto-Popup Lightbox Embed Form With Cookie Using Javascript

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by ANDROSS on March 29, 2017 at 08:37 AM

    Thanks! I notice in the Customize Lightbox area it has a Form Dimensions section, which is defaulted to 700x500.

     

    I wonder if that's fixed and if it may be a problem when viewing the form on smaller devices like smartphones and tablets.

     

    Thanks for your answer btw, very helpful, Mike!

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    JotForm Support

    Answered by Welvin on March 29, 2017 at 11:38 AM

    Our lightbox embed method is already optimized for mobile devices. The height/width inputs in the Lightbox settings are for the desktop view. If you are having issues with the mobile view, let us know the URL of the website so we can check and investigate the problem.