What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-account user setup but still not receiving the forms

    Asked by canaevents on March 28, 2017 at 05:02 PM
    What if the sub user sets up the account and are still not receiving the jotforms?
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    JotForm Support

    Answered by AIDAN on March 28, 2017 at 05:04 PM

    Hi again,

    Could you please provide us with the sub-account user that has issues with the forms, so we can inspect and assist you further?

    Thank you in advance. We are awaiting your reply.

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    Answered by canaevents on March 28, 2017 at 06:45 PM
    margie.marvin@edmonton.ca, David.Kabyn@edmontonpolice.ca, michelle.larue@assistcsc.org
    Best regards,
    Cathy Harvey
    Cana Events Inc. “Bringing People Together”
    Phone (780) 485-5955 Fax (780) 485-5986
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    Answered by Ian on March 29, 2017 at 01:37 AM

    I noticed the shared forms are already there.

    You might be looking it under Shared with you section.

    Hope this helps.