What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can my account be removed from autosuspend?

    Asked by Rain  on March 28, 2017 at 06:28 PM

    I forgot my password and looks like after a few too many tries it was locked.  After requesting the reset I still can't get access

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 29, 2017 at 01:12 AM

    Your account was auto-suspended by our Anti-Phishing System. I manually checked your forms and I noticed that the form (http://www.jotform.us/form/70767270781160) is asking for ImVU username which violates our Terms of Use. Please note that asking login credentials from the users of the form is against our Terms of Use and will automatically suspend the account.

    I have now removed the guilty field and re-activated your account. Please refrain from doing this so that you won't be suspended again.

    Regards.