What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Still need help with email formatting issues

    Asked by drewmclellan on March 28, 2017 at 07:27 PM

    I had sent a request for support several weeks ago and still have not heard anything. Right now what I put into your email editor for email formatting is NOT what is delivered. What do I need to do to fix this? Or is this just a bug in the system?


    The line breaks make no sense and I'm not sure why they are appearing in the emails when delivered. 

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 29, 2017 at 02:26 AM


    Can you please try re-adding the email notification on your form? Try first to delete and then add the Autoresponder email on your form and see if this helps to solve the issue.

    Setting Up an Autoresponder Email