Still need help with email formatting issues

I had sent a request for support several weeks ago and still have not heard anything. Right now what I put into your email editor for email formatting is NOT what is delivered. What do I need to do to fix this? Or is this just a bug in the system?

The line breaks make no sense and I'm not sure why they are appearing in the emails when delivered. 

Hi, 

Can you please try re-adding the email notification on your form? Try first to delete and then add the Autoresponder email on your form and see if this helps to solve the issue.

Setting Up an Autoresponder Email

Regards.