What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We need to cancel our subscription

    Asked by cphillips18 on March 28, 2017 at 08:15 PM


    We no longer need to perform online registration.  We need to cancel our subscription.  Please let me know how best to do this.

    Thank you,


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    JotForm Support

    Answered by John_Benson on March 29, 2017 at 03:21 AM

    Hello Robin,

    I checked your account and you're under the Bronze plan. Here's a guide on: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    I went ahead and cancel your account. Your account will be downgrade back to free account on April 19, 2017.

    Hope that helps. If you have question, let us know.
    Thank you.