What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my form keep being resubmitted?

    Asked by leanda on March 28, 2017 at 11:24 PM

    Hi, I've had someone complete my contact form.  It came thru to my email successfully but has now been resent thru to me another 4 times, and my client has received a 'thank you for your submission' email 4 times now too.  What is going on? Help!

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    JotForm Support

    Answered by BJoanna on March 29, 2017 at 04:16 AM

    If your user did not submitted form multiple times, then most likely after form was submitted first time Thank you page was not closed and after some time page was reloaded and that caused another submission. 

    I also made a test submission and form was submitted only once. 

    To prevent multiple submissions you can use Unique Submission feature or Unique question feature.

    How to Set Unique Submissions on a Form

    How to set Form Limits Based on a Unique Question

    Hope this will help. Let us know if you need further assistance.