Why I'm receiving the same responses from the same user?

  • Profile Image
    rainet
    Asked on March 29, 2017 at 02:47 AM

    Hi,

    there is a form that seems to be send everyday with same content ... 

    see it is that one :

    https://eu.jotform.com/build/52233691496360

     

    very strange comportement ... any idea ?

     

    thanx for your help

     

    regards

  • Profile Image
    Nik_C
    Answered on March 29, 2017 at 04:27 AM

    Could you please let us know what seems to be the problem with your form, I'm not sure I understood?

    You can also share the screenshot, here is how to do that:

    1) Go to this link: https://www.jotform.com/answers/1105169

    2) Click this icon:

    Thank you!

  • Profile Image
    rainet
    Answered on March 29, 2017 at 04:39 AM

    thank you for your answer

    can you have a look to my account and see that the same answers by the form are sended everyday ? i mean that i receive the form once a day, from the same person with the same field completed ... 

    thanks

  • Profile Image
    Nik_C
    Answered on March 29, 2017 at 05:25 AM

    Thank you for additional information.

    I checked your submissions and I saw that all submissions came from the same person but in different times so it looks like that the person submitted the form multiple times.

     To prevent this you can enable unique submission option:

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    So your users can submit the form only once.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    Nik_C
    Answered on March 29, 2017 at 06:18 AM

    I agree with you on that one. 

    But the times are close but mostly differ from few minutes to few hours. I see that your form is embedded on the website, it can also happen that user is filling the form and when he clicks the back button in the Browser it will submit again (the above Unique submission will prevent that). But that doesn't explain the every day submission unless the user is actually submitting every day for few times.

    Please try with Unique submissions option and let us know how it worked.

    Thank you!