Change username

  • Profile Image
    broxtest
    Asked on March 29, 2017 at 03:47 AM

    Hello, can I change the username of my account? Thanks

  • Profile Image
    candy
    Answered on March 29, 2017 at 04:55 AM

    Hello,

    Normally, users are not allowed to change usernames. We("supporters") should change your username per your request. 

    However, I've checked your account and I've seen that your account is BRONZE Monthly subscription paying via PayPal. We can not change your username directly in order to avoid any possible confusion regarding your payments.

    If you need to change your username, please downgrade your account to the Free plan and then let us know which username do you prefer instead of "broxtest". After we will change your username, you should upgrade your account again.

    For your information,

    Thanks.