What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change username

    Asked by broxtest on March 29, 2017 at 03:47 AM

    Hello, can I change the username of my account? Thanks

  • Profile Image
    JotForm Support

    Answered by candy on March 29, 2017 at 04:55 AM


    Normally, users are not allowed to change usernames. We("supporters") should change your username per your request. 

    However, I've checked your account and I've seen that your account is BRONZE Monthly subscription paying via PayPal. We can not change your username directly in order to avoid any possible confusion regarding your payments.

    If you need to change your username, please downgrade your account to the Free plan and then let us know which username do you prefer instead of "broxtest". After we will change your username, you should upgrade your account again.

    For your information,