On login it says "suspended"

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    Alexander von Wascinski 
    Asked on March 29, 2017 at 04:15 AM

    Hello Jotform-Team,

    when I try to login to our account, the login site says "suspended". Our account name ist "EmK_Backnang". What happened to our account?

    Best wishes

     Alex

     

     

    Screenshot
  • Profile Image
    John_Benson
    Answered on March 29, 2017 at 05:25 AM

    Hello Alex,

    Your account is suspended because your form is requesting sensitive banking information IBAN and BIC. European SWIFT codes for quick international banking. 

    Hope that helps. If you have questions, please contact us again.
    Thank you.

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    EmK_Backnang
    Answered on March 29, 2017 at 05:45 AM
    Yes it does …we collect this information from our volunteer preachers to reimburse their travel cost. This is openly laid out in the form. This is no fishing attempt but necessary for our church administration. So please, reactivate our account or we need to find a different partner for this.
    Best wishes
    Alex (Senior Pastor, Zion UMC, Backnang)
    —————
    Evangelisch-methodistische Kirche
    Bezirk Backnang
    Pastor Alexander von Wascinski
    Albertstr. 5
    D-71522 Backnang
    fon: +49 7191 60353 | mob: +49 151 22354125
    mail: alexander.von.wascinski@emk.de | skype: the_al
    http://emk-backnang.de | http://emk.de


    ...
  • Profile Image
    EmK_Backnang
    Answered on March 29, 2017 at 05:45 AM
    Yes it does …we collect this information from our volunteer preachers to reimburse their travel cost. This is openly laid out in the form. This is no phishing attempt but necessary for our church administration. So please, reactivate our account or we need to find a different partner for this.
    Best wishes
    Alex (Senior Pastor, Zion UMC, Backnang)
    —————
    Evangelisch-methodistische Kirche
    Bezirk Backnang
    Pastor Alexander von Wascinski
    Albertstr. 5
    D-71522 Backnang
    fon: +49 7191 60353 | mob: +49 151 22354125
    mail: alexander.von.wascinski@emk.de | skype: the_al
    http://emk-backnang.de | http://emk.de


    ...
  • Profile Image
    Kiran
    Answered on March 29, 2017 at 09:07 AM

    Unfortunately, it is not allowed to collect sensitive information using plain text fields. However, this information may be allowed provided with an agreement displayed on the form and a signature field, enabling form encryption.

    We request you to take a look at the following thread that provides with more information in this regard.

    https://www.jotform.com/answers/720167

    I have enabled the account for now so that you can make the changes to the form as mentioned.

    If you have any other questions, please let us know. We will be happy to help. We will be happy to help. 

  • Profile Image
    EmK_Backnang
    Answered on March 29, 2017 at 10:45 AM
    This is taking the wrong direction.
    We do not at all collect sensitive information. We collect our volunteers IBAN in oder to SEND money. We reimburse THEM. We don’t collect any bank information, and not at all PINs, TANs or thelike in order to receive money.
    If this is not possible with Jotform, we can not continue using this form for our church administration purposes.
    Best wishes
    Alex von Wascinski
    —————
    United Methodist Church
    Zion UMC Backnang
    Alexander von Wascinski, Senior Pastor
    Albertstr. 5 | D-71522 Backnang
    fon: +49 7191 60353 | mob: +49 151 22354125
    mail: alexander.von.wascinski@emk.de | skype: the_al
    http://emk-backnang.de | http://emk.de


    ...
  • Profile Image
    EmK_Backnang
    Answered on March 29, 2017 at 11:45 AM
    I have changed the whole process now anyway. I hope this is in accordance with Jotform’s requirements.
    Alex
    ...