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Alexander von WascinskiAsked on March 29, 2017 at 4:15 AM
Hello Jotform-Team,
when I try to login to our account, the login site says "suspended". Our account name ist "EmK_Backnang". What happened to our account?
Best wishes
Alex
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John_BensonReplied on March 29, 2017 at 5:25 AM
Hello Alex,
Your account is suspended because your form is requesting sensitive banking information IBAN and BIC. European SWIFT codes for quick international banking.
Hope that helps. If you have questions, please contact us again.
Thank you. -
EmK_BacknangReplied on March 29, 2017 at 5:45 AMYes it does …we collect this information from our volunteer preachers to reimburse their travel cost. This is openly laid out in the form. This is no fishing attempt but necessary for our church administration. So please, reactivate our account or we need to find a different partner for this.
Best wishes
Alex (Senior Pastor, Zion UMC, Backnang)
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Evangelisch-methodistische Kirche
Bezirk Backnang
Pastor Alexander von Wascinski
Albertstr. 5
D-71522 Backnang
fon: +49 7191 60353 | mob: +49 151 22354125
mail: alexander.von.wascinski@emk.de | skype: the_al
http://emk-backnang.de | http://emk.de
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EmK_BacknangReplied on March 29, 2017 at 5:45 AMYes it does …we collect this information from our volunteer preachers to reimburse their travel cost. This is openly laid out in the form. This is no phishing attempt but necessary for our church administration. So please, reactivate our account or we need to find a different partner for this.
Best wishes
Alex (Senior Pastor, Zion UMC, Backnang)
—————
Evangelisch-methodistische Kirche
Bezirk Backnang
Pastor Alexander von Wascinski
Albertstr. 5
D-71522 Backnang
fon: +49 7191 60353 | mob: +49 151 22354125
mail: alexander.von.wascinski@emk.de | skype: the_al
http://emk-backnang.de | http://emk.de
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Kiran Support Team LeadReplied on March 29, 2017 at 9:07 AM
Unfortunately, it is not allowed to collect sensitive information using plain text fields. However, this information may be allowed provided with an agreement displayed on the form and a signature field, enabling form encryption.
We request you to take a look at the following thread that provides with more information in this regard.
https://www.jotform.com/answers/720167
I have enabled the account for now so that you can make the changes to the form as mentioned.
If you have any other questions, please let us know. We will be happy to help. We will be happy to help.
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EmK_BacknangReplied on March 29, 2017 at 10:45 AMThis is taking the wrong direction.
We do not at all collect sensitive information. We collect our volunteers IBAN in oder to SEND money. We reimburse THEM. We don’t collect any bank information, and not at all PINs, TANs or thelike in order to receive money.
If this is not possible with Jotform, we can not continue using this form for our church administration purposes.
Best wishes
Alex von Wascinski
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United Methodist Church
Zion UMC Backnang
Alexander von Wascinski, Senior Pastor
Albertstr. 5 | D-71522 Backnang
fon: +49 7191 60353 | mob: +49 151 22354125
mail: alexander.von.wascinski@emk.de | skype: the_al
http://emk-backnang.de | http://emk.de
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EmK_BacknangReplied on March 29, 2017 at 11:45 AMI have changed the whole process now anyway. I hope this is in accordance with Jotform’s requirements.
Alex
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