What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Immediate attention is needed for form issues

    Asked by Daniellungu14 on March 29, 2017 at 04:33 AM

    To whom it may concern,

    I am extremely frustrated with your customer service and your reply to questions.

    I have submitted an error problem with my forms, which prevents people from signing up and paying.

    I am currently paying for your services and I expect the level of service I pay for.

    I would like to not be billed for the next month due to this continuous problems.

    I am submitting an image of the problem for your review.

    P.S- I have submitted over 3 months ago about my design for Jotform to submit Specialized Characters to Aweber email provider, and not transmit symbols. I have been told it's a high priority and will be resolved soon, but I have yet to hear anything.

    I would like to be in touch with head of customer service and reflect my frustration, and lack of support.

    Page URL:

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    JotForm Support

    Answered by Welvin on March 29, 2017 at 08:29 AM

    Our team manager is currently offline, but I've sent her a message about this thread. For the meantime, allow me to address your concerns through this thread.

    For the issue with submitting the form, you can find it here: https://www.jotform.com/answers/1105228. My colleague suggested the iframe method, that should work because the "Please wait..." problem is commonly caused by a script conflict on the page. You are using WordPress so that (conflict) is highly the reason. If the iframe won't work, please update the original thread so we can assist you there further. 

    For the billing, stopping the payment means canceling your subscription. Please confirm if you want to cancel, we'll do it for you.

    For the Aweber problem, the ticket is still pending but it is indeed marked as very important. I will ask the assigned developer for an update. Here's the thread: https://www.jotform.com/answers/1028347

    Thank you for your kind understanding on this matter.

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    JotForm Support Manager

    Answered by Jeanette on March 29, 2017 at 10:23 PM

    Jeanette here, manager of the support team.

    I understand the frustration about the issues you reported. Please update us if the suggested iframe method resolved the submitting issue.

    On regards to the ticket about Aweber, I have increased the priority and contacted the developer in charge of it.