What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder: Ability to attach multiple files or a zip file

    Asked by FauziNM on March 29, 2017 at 04:45 AM

    Can I attach multiple files? Zipped file not supported. I'm prefer 2-3 pdf files to attached in to the autoresponder email. Regards.



    This is a re-post of a comment on How to Attach a File to Autoresponder Emails

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 29, 2017 at 06:07 AM

    Unfortunately, uploading multiple attachments for autoresponder email is not currently available. Also, uploading a zip file is not yet supported. Let me forward this request to our development team so they can see if they can implement the feature. However, we cannot give you an estimated time frame for the feature. We will just inform you on this thread once the feature is available.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by FauziNM on March 29, 2017 at 09:24 AM

    Thanks for the reply. Hope to hear some good news from you soon.

  • Profile Image

    Answered by InkSlingerTattoo on April 15, 2017 at 06:23 PM

    I'm also interested in this feature. I have multiple files I want to use with autoresponder in zip. Please support this feature. 
  • Profile Image
    JotForm Support

    Answered by liyam on April 16, 2017 at 04:15 AM

    Hello InkSlingerTattoo,

    I have moved your question on to a new thread in order to have your request escalated as an upvote for this feature. We'll escalate a ticket on this other thread in a short while.

    Thanks and warm regards.

  • Profile Image

    Answered by InkSlingerTattoo on May 12, 2017 at 08:25 PM

    Hello,

    I wanted to offer a workaround to other users concerning this issue. I was able to send multiple files by just creating a second autoresponder with the necessary files. The files I was trying to send are now sent in a second email to the recipient. Obviously, more files would need separate instances of the responder tool. So, you would not want to bombard a client with too many emails. But, for my situation this work around is sufficient. 

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 13, 2017 at 04:53 AM

    @InkSlingerTattoo,

    Thank you for sharing your workaround for this problem, we appreciate that and I'm sure that some of our users will find it helpful.

    Thank you!