I cannot receive reset password email

  • Helana Ohara
    Asked on March 29, 2017 at 7:25 AM
    Oi como vai? Meu nome é Helena, tenho uma conta no JotForm, no entanto, estou tendo problemas para redefinir minha senha. Não recebo um e-mail com um link para redefini-lo. Meu e-mail de conta é helana.ohara@hotmail.com
    Page URL: http://epetites.blogspot.com.br/p/contato_27.html
  • amy
    Replied on March 29, 2017 at 10:33 AM

    Hi Helena,

    Thank you! I checked your email address helana.ohara@hotmail.com and I found it in our bounce list. 

    I cannot receive reset password email Image 1 Screenshot 20

    I have just removed it from our bounce list. So, you should be properly receiving e-mails from us. Please, could you try it again and if your problem persists, would you let us know?

    Also, I'd like to recommend you to check our user guides which are about bounce issues:

    How to Prevent Email Bouncing Related Issues

    How to Remove Your Email Address from Bounce List

    Thank you for contacting us.

    Kindest Regards.