What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not able to verify my email address?

    Asked by JaquiP on March 29, 2017 at 07:45 AM

    Hi there,

    I have just started using your system for the first time, and I created a Reservation form for my business.  

    I received the email verification, but each time I click on the link, it says "THIS LINK IS NOT VALID".


    Is there anythnig else you need from me?

    How will I know when someone has submitted a completed form?  Does an email come to my Inbox, or do I have to keep jumping into Jotform to check?


    Looking forward to hearing from you and with very best regards,




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    JotForm Support

    Answered by Nik_C on March 29, 2017 at 10:50 AM

    Hello Jaqui,

    I verified your email address so you should be able to create forms, receive submissions and everything else related.

    If you have any further questions please let us know.

    Thank you!