What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Only the most recent 500 submissions are showing in our account

    Asked by bbarile on March 29, 2017 at 08:53 AM

    I recently emailed to cancel my silver subscription because we were no longer using JotForm for this time period. We usually use it every year from about January to March. I noticed that once the subscription changed all my previous submissions that I have done in years past have been deleted. If the subscription is upgraded again will I be able to see those again? Is there any way to have access to them without paying the monthly fee from March to December. We usually like to be able to access them for assessment or statistic purposes, even though we are not actively collecting any subscriptions. 

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    JotForm Support

    Answered by david on March 29, 2017 at 11:41 AM

    Free accounts can stored up to 500 submissions.  Submissions in excess of that will be hidden but can be restored with a Storage subscription or any subscription for that matter. 

    I restored the submissions in case you would like to download/export them to have a copy for your records.  Since the account is still a Free one, they will eventually be hidden once again.