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    downloading to excel format is not possible when using encrypted forms

    Asked by dgowing on March 29, 2017 at 09:33 AM

    When I download my submissions to excel, I end up with a bunch of random text, number symbol strings, not what is represented in the submission form.

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    JotForm Support

    Answered by david on March 29, 2017 at 12:05 PM

    Since your submissions data is encrypted, it is not possible to export it to Excel format without fully removing the encryption. 

    For more information regarding usage of encrypted forms, please see the following guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them