What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to create PDF forms

    Asked by davidnewton on March 29, 2017 at 12:35 PM

    It seems to be malfunctioning. It shows a spinning working icon but never stops.  

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    Answered by Safaa on March 29, 2017 at 01:07 PM


    Thank you for contacting JotForm Support. 

    I have just checked and it seems to be fine on our end, I was able to download multiple PDF forms, the issue could be an issue at your end. Please check your browser and delete your CACHE and cookies, and try again. 

    If you still face this issue, please don't hesitate to contact us so we can assist you further. 

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    Answered by davidnewton on March 29, 2017 at 05:45 PM
    It works on Safari but not on Google Chrome off of a MacBook Pro. Just thought I'd let you guys know. I did this after I cleared my cachet and had no luck with the Chrome platform.
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    JotForm Support

    Answered by jonathan on March 29, 2017 at 08:36 PM

    I also could not reproduce the issue reported at this time. I test creating the PDF form version of your form and it was successful.

    I used Chrome browser as well.  Actually Chrome browser is our recommended browser to used on our Form Builder.



    Please do try again. I suggest you try also using the Chrome browser in incognito mode just to be sure no browser cache was interfering with the process.

    Let us know if the issue persist for you.