Unable to create PDF forms

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    davidnewton
    Asked on March 29, 2017 at 12:35 PM

    It seems to be malfunctioning. It shows a spinning working icon but never stops.  

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    Safaa
    Answered on March 29, 2017 at 01:07 PM

    Hi,

    Thank you for contacting JotForm Support. 

    I have just checked and it seems to be fine on our end, I was able to download multiple PDF forms, the issue could be an issue at your end. Please check your browser and delete your CACHE and cookies, and try again. 

    If you still face this issue, please don't hesitate to contact us so we can assist you further. 

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    davidnewton
    Answered on March 29, 2017 at 05:45 PM
    FYI,
    It works on Safari but not on Google Chrome off of a MacBook Pro. Just thought I'd let you guys know. I did this after I cleared my cachet and had no luck with the Chrome platform.
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    Founder/Creative Director
    Video Driven Marketing, LLC
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    jonathan
    Answered on March 29, 2017 at 08:36 PM

    I also could not reproduce the issue reported at this time. I test creating the PDF form version of your form and it was successful.

    I used Chrome browser as well.  Actually Chrome browser is our recommended browser to used on our Form Builder.

     

     

    Please do try again. I suggest you try also using the Chrome browser in incognito mode just to be sure no browser cache was interfering with the process.

    Let us know if the issue persist for you.