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    Form's getting freeze while continue forms later feature is enabled.

    Asked by domicu on March 29, 2017 at 01:05 PM

    Hi there, I've been asked by the users of my form to contact you again re. ideas for improving the loading time for the form's components. The form has to be worked on over multiple sessions, so I've set up the 2-part form process for that. I was under the impression that I could then disable the "Continue Form Later" setting, but I found that all data disappeared despite the multiple session setup.

    Do you have any suggestions/ideas for speeding up the form? It's become almost unusable for the majority of our users....


    Thanks in advance.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on March 29, 2017 at 03:53 PM

    I've cloned your form and further investigated it, I can see it's a bit long and you have a lot of widgets as well as conditions on it, you have enabled the continue forms later feature too. This may be affecting the form and may be why it's getting freeze while filling it out. 

    I've tried removing the widgets, but the issue was still there; however, when I disabled the continue forms later feature I could see the form started to work a bit faster, you could see the result here: https://form.jotform.com/70875498213970 

    I would suggest you to try disabling this feature on your form and try with the save and continue later which is a bit different since it uses a session, here you will find more details about this feature: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later 

    I will also report the issue to our second level so our developers can investigate the issue, we  will let you know as soon as we receive an update about it. 

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    Answered by domicu on March 29, 2017 at 04:02 PM


    1. FORM 1 (to set up multiple session use): https://www.jotform.com/domicu/setup-form

    2. FORM 2 (the form data is entered into): https://www.jotform.com/domicu/learning-object-mapping-form


    Please advise how to use this method with Autofill disabled, in a way that my users will not use their data. Thank you.

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    JotForm Support

    Answered by Kevin_G on March 29, 2017 at 05:40 PM

    In order to properly assist you and since we'll discuss a different matter, I've moved it to another thread, we will assist you as soon as possible on the following link: https://www.jotform.com/answers/1106044