What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm not receiving submission emails?

    Asked by rdogil on March 29, 2017 at 01:56 PM

    Good Afternoon,

    The following email address is not receiving any Jotforms

    It used to work






    Also, just in case

    It is very important the following emails work as well.





    Thank You :)

    Page URL:

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    JotForm Support

    Answered by david on March 29, 2017 at 03:34 PM

    I checked the email history for your account and did not see any recent failed emails.  Have them check their spam/junkmail folder to ensure they are not being filtered there.  If they are not arriving at all, let us know which form specifically is causing trouble and we will look into this further. 

    You can view you own email history to see what emails are being sent with which submissions:


  • Profile Image

    Answered by rdogil on March 29, 2017 at 03:45 PM
    Thanks so much !
    They were on the bounce back list
    How do I stop emails from being added?
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 29, 2017 at 05:01 PM

    On behalf of my colleague, you're welcome.

    To prevent such issues please check this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Also, here is how to check and remove your emails from the Bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you have any further questions.

    Thank you!