- rdogilAsked on March 29, 2017 at 01:56 PM
The following email address is not receiving any Jotforms
It used to work
Also, just in case
It is very important the following emails work as well.
Thank You :)Page URL:
- JotForm SupportdavidAnswered on March 29, 2017 at 03:34 PM
I checked the email history for your account and did not see any recent failed emails. Have them check their spam/junkmail folder to ensure they are not being filtered there. If they are not arriving at all, let us know which form specifically is causing trouble and we will look into this further.
You can view you own email history to see what emails are being sent with which submissions:
- rdogilAnswered on March 29, 2017 at 03:45 PMThanks so much !
They were on the bounce back list
How do I stop emails from being added?
- JotForm SupportNik_CAnswered on March 29, 2017 at 05:01 PM
On behalf of my colleague, you're welcome.
To prevent such issues please check this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Also, here is how to check and remove your emails from the Bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Let us know if you have any further questions.