What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to edit form

    Asked by thebells14 on March 29, 2017 at 02:37 PM

    Trying to edit my forms and I'm getting  this error 

    500 Internal Server Error

    Please advise what the problem is.

     

    Thanks

    Jay

    Page URL:
    https://secure.jotform.com/build/70864120225953

  • Profile Image
    JotForm Support

    Answered by John_Benson on March 29, 2017 at 04:17 PM

    Hello Jay,
    I did a test submission to your form and I was not able to replicate the issue. I was able to send my submission without any issue. 

    I also cloned your form and I tried editing it, I was not able to replicate the issue. Please check it again and let us know if you still getting the error.
    Thank you.

  • Profile Image

    Answered by thebells14 on March 30, 2017 at 03:33 PM

    This problem is happening again.  Also, my form's shape has changed and is now not completely visable on my website.

     

    NEED HELP ASAP!!!

  • Profile Image

    Answered by thebells14 on March 30, 2017 at 04:29 PM

    Also, something in your new system has caused my form to stretch beyond the designated box on my website so now my customers can't see all of the form and therefore they can't place an order.

    Other than the form not doing what I need it to do, its a great new system you have there....:(

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 30, 2017 at 05:36 PM

    Is your form embedded in some website maybe?

    I just checked your form and it is working fine:

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by thebells14 on March 30, 2017 at 05:48 PM

    Now my submissions are screwed up.  If you click on the form with most of the submissions and click on the submission button, all that are visable are the 2 from the other form.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 30, 2017 at 07:10 PM

    I've checked your submissions and I can see they show correct, the correct number of submissions shows when I select a form. 

    I can also see you reported the same here: https://www.jotform.com/answers/1107107 

    Another supporter replied to you and he was unable to replicate the issue either. 

    If it's still happening, please provide us some screenshots about it in a new thread, that would be helpful. 

    How-to-add-screenshots-images-to-questions-in-support-forum