What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Collaboration Feature: Popup message is displayed when collaborator is editing form.

    Asked by fraanco3 on March 29, 2017 at 03:11 PM

    This is a great feature (adding collaborators) but also a very annoying one!  Pop up windows constantly appear "selling" JotForm while the collaborator is trying to work. Is that really necessary and can that be turned off via configuration?

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    JotForm Support

    Answered by Jim_R on March 29, 2017 at 05:18 PM

    Hello 😊 We appreciate the feedback but just to confirm, is this the popup you're referring to?

    If it is, selling/advertising is not the goal here - What we intend to do is to make it easier for the guest to continue on working, if there's ever a chance he/she creates his/her own form. Confusion tend to start when guests go to our website and start building forms without setting up an account first.

    Most of the time, people lose the forms they invested time in building and that's what we're trying to eliminate, thus explaining why we prompt guests to setup their own respective accounts. And sadly, there's no way to disable nor control the frequency of the popup.

    If you always see this popup while in a collab session with someone else, try logging in to your account (fraanco3) first. And if your question was on behalf of someone complaining about the popup, and they don't have an account yet, kindly ask them to create one and login.