Error in form submission

  • chabad
    Asked on March 29, 2017 at 4:48 PM

    Hi, I am having trouble with this form - https://www.jotform.com/build/52083541285959. When submitting the form regardless of what is entered it wont always accept the form without playing around and marking or unmarking different fields. Even when all the required fields are put in. Also the payment information has not been coming in now for some time. What needs to be fixed here and how can we do that?

    Thanks.

  • David JotForm Support Manager
    Replied on March 29, 2017 at 6:54 PM

    I cloned your form, and the issue was reproduced on my end too:

    Error in form submission Image 1 Screenshot 50

    The issue occurs because of the "Shipping" product you have setup in your payment field. Please delete it, and create it again. This time, make sure to assign a value(0.1) in the price field:

    Error in form submission Image 2 Screenshot 61

    Before setting up the "Product Option" with the special pricing per option:

    Error in form submission Image 3 Screenshot 72

    Result:

    Error in form submission Image 4 Screenshot 83

    Let us know if you need more help.