Error in form submission

  • Profile Image
    chabad
    Asked on March 29, 2017 at 04:48 PM

    Hi, I am having trouble with this form - https://www.jotform.com/build/52083541285959. When submitting the form regardless of what is entered it wont always accept the form without playing around and marking or unmarking different fields. Even when all the required fields are put in. Also the payment information has not been coming in now for some time. What needs to be fixed here and how can we do that?

    Thanks.

  • Profile Image
    BDAVID
    Answered on March 29, 2017 at 06:54 PM

    I cloned your form, and the issue was reproduced on my end too:

    The issue occurs because of the "Shipping" product you have setup in your payment field. Please delete it, and create it again. This time, make sure to assign a value(0.1) in the price field:

    Before setting up the "Product Option" with the special pricing per option:

    Result:

    Let us know if you need more help.