What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error in form submission

    Asked by chabad on March 29, 2017 at 04:48 PM

    Hi, I am having trouble with this form - https://www.jotform.com/build/52083541285959. When submitting the form regardless of what is entered it wont always accept the form without playing around and marking or unmarking different fields. Even when all the required fields are put in. Also the payment information has not been coming in now for some time. What needs to be fixed here and how can we do that?


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    JotForm Support

    Answered by BDAVID on March 29, 2017 at 06:54 PM

    I cloned your form, and the issue was reproduced on my end too:

    The issue occurs because of the "Shipping" product you have setup in your payment field. Please delete it, and create it again. This time, make sure to assign a value(0.1) in the price field:

    Before setting up the "Product Option" with the special pricing per option:


    Let us know if you need more help.