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    Email Address - Bounce List

    Asked by aminhall on March 29, 2017 at 07:25 PM

    I would like to know why my email address always ends up on in your Bounce file - this is the third time this has happened and I just happened to go to www.jotform.com 

     

    My email address is good cindy@colesvilletravel.com please fix my account ASAP 

     

    I would like a refund for the time my account has not been working that is 2 months!!!!!!!

     

    This is totally unsatisfactory!!!!

     

     Cynthia Amin 

     

     

     

    Page URL:
    http://www.colesvilletravel.com

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    Answered by Ian on March 29, 2017 at 11:03 PM

    The said email was in the bounce list which we removed from the bounce list. You can remove it by yourself, by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same

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    Answered by aminhall on March 30, 2017 at 12:45 AM
    But why does it keep happening
    Sent from my iPhone
    ...
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    Answered by Ian on March 30, 2017 at 01:58 AM

    As mentioned in my previous response, This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. 

     

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form