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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can a user retrieve information submitted by a different user and update it?

    Asked by daverimmer on March 29, 2017 at 10:31 PM

    I am using a form for researchers to send in information regarding products in market. If the product information changes I would like a researcher to be able to retrieve the information from the original submission and update what has changed rather than completely fill in a new blank form. Doing this from a confirmation email does not work for me as there are many hundreds of products across many researchers so they would not be able to find the email relating to the original submission.

    Please advise if this is possible. 

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    JotForm Support

    Answered by candy on March 30, 2017 at 03:01 AM

    Hello Dave,

    Each submission has a unique Edit Link. If you give that link to the another user, s/he can edit the submission of the others. For further detailed information related to Edit Link, please find this guide.

    Please check it and if you need further assistance, let us know.

    Thanks.

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    Answered by daverimmer on March 30, 2017 at 05:39 PM

    Thanks but this is completely impractical for what I need. Users would need to keep track of hundreds of edit links then look up the one they need and paste it into a browser. The whole point is to prevent users having to look things up

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    JotForm Support

    Answered by jonathan on March 30, 2017 at 06:39 PM

    The user can just use filtering or search on their email inbox that will make the task of searching email records a lot easier. 

    Currently there is no other way for the users to update existing submission data beside the Edit Link method my colleague had already suggested.

    There is way to Share Submission page data but it does not have option to edit submission data. This to prevent unintended modification of data by the wrong user.

    You can also assign a Sub User to forms that will allow the user to have update option on the submission data of the form. But this option is per sub account/user only and not all the users of the form.  

    Please let us know if there is more we can help you with.