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    Why am I not getting emails?

    Asked by xianwu on March 29, 2017 at 10:34 PM

    I keep getting a message about "Removed from emails...".  Why?  And why no emails?

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    JotForm Support

    Answered by BJoanna on March 30, 2017 at 02:55 AM

    I have checked your email address inside of our email log and I saw that some emails bounced. However your email address is currently not in the bounce list, so I assume that you have removed it from it. 

    Considering that email address is removed from the bounce list we can not check the reason why it was added to the bounce list. If it happens again do not remove it and let us know so that we can check the reason.

    Most likely issue is related to your comcast email address. I would suggest you to disable the spam filter of your comcast email account and see if that resolves this issue. The following guide should help you on how to disable the spam filter:  https://studiohelper.uservoice.com/knowledgebase/articles/390804-clients-reporting-not-getting-their-emails-comcas 

    You can also check this guides:

    How to Prevent Email Bouncing Related Issues

    Why I am not Receiving Email Notifications?

    Hope this will help. Let us know if you need further assistance.