What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.net: PCI Error on Transaction

    Asked by DrivePayments on March 30, 2017 at 01:16 AM
    Any update on this? We have forms that are starting to do that. nutritioncoach, did you end up switching to a different system?
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    JotForm Support

    Answered by candy on March 30, 2017 at 04:04 AM


    We're sorry for the inconvenience you have.

    The issue could be on Authorize.net sideCould you please double check the merchant loginID and transactionKey. Or try regenerating a new transactionKey. Please check this link in order to avoid this kind of problems on Authorize.net side.

    Besides, I've cloned your form named "MobilityHelpDesk" on my side in order to test it. Despite my credentials have been verified, I have received the error "PCI:: Error on transaction". I've forwarded this issue to our software developers in order to investigate the issue further.

    Thank you for reporting us.

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    JotForm Support

    Answered by Rose on May 30, 2017 at 07:59 AM

    We are again sorry for this delay and the inconvenience caused to you.

    I was informed by the developer who was assigned to this ticket. The issue should be fixed now. Could you please check and let us know if the issue still persists on your side.

    If you have more questions, please feel free to open new threads.