- JotForm SupportcandyAnswered on March 30, 2017 at 04:04 AM
We're sorry for the inconvenience you have.
The issue could be on Authorize.net side. Could you please double check the merchant loginID and transactionKey. Or try regenerating a new transactionKey. Please check this link in order to avoid this kind of problems on Authorize.net side.
Besides, I've cloned your form named "MobilityHelpDesk" on my side in order to test it. Despite my credentials have been verified, I have received the error "PCI:: Error on transaction". I've forwarded this issue to our software developers in order to investigate the issue further.
Thank you for reporting us.
- JotForm SupportRoseAnswered on May 30, 2017 at 07:59 AM
We are again sorry for this delay and the inconvenience caused to you.
I was informed by the developer who was assigned to this ticket. The issue should be fixed now. Could you please check and let us know if the issue still persists on your side.
If you have more questions, please feel free to open new threads.