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    Form Translation: Translated fields are not showing properly on preview

    Asked by raypritchard on March 30, 2017 at 04:30 AM


    I have a slightly different issue in that I am able to add a translation of my form (main language Norwegian) into English, but not all of the editted text is shown when clicking on the English language option when viewing the form.

    For example, I have translated the whole of question 5 and the answer options, but only the answer options appear in English. (form: https://eu.jotform.com/build/70847102153348)

    On another document, the same issue but even within the answers, some remain in the original language whilst others are translated to English (despite all being translated in the settings).

    eg: question 6 in https://eu.jotform.com/build/70848118715360



    This is a re-post of a comment on How to Make Your Forms Multilingual

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 30, 2017 at 06:29 AM

    I checked your form and I was able to replicate this issue. The fields are not translating even though they are translated in the Settings.

    I will forward this thread to our backend team for further checking and we will inform you once we have more information.

    Thank you for reporting it.

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    Answered by raypritchard on March 30, 2017 at 11:08 AM

    Ok thankyou. 

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    Answered by raypritchard on March 31, 2017 at 06:12 AM

    Now I am experiencing major issues with the display of both Norwegian and English in my forms. 

    Extra characters are appearing in place of the different Norwegian letters, and even the english forms have the same issue for [return] and some other very common syntaxes. 

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    Chief Technology Officer

    Answered by eee on March 31, 2017 at 06:26 AM

    Hey @raypritchard,

    Problem is fixed,

    Sorry for the trouble,

    Kindest Regards.